Refund and cancellation policy

01 What this policy covers

This policy applies to payments a library makes to Kakshlink Pvt. Ltd. for a Librospire plan, whether paid online through PhonePe or by UPI or bank transfer. It forms part of our terms of service.

02 Free trial

Every new library starts with a free 7-day trial. No payment details are taken, so nothing is ever charged when the trial ends. To continue, the library chooses and pays for a plan from its Billing page.

03 Cancelling a plan

• Plans do not renew automatically. To cancel, simply do not pay the next renewal invoice, or write to us.
• Your library keeps full access until the end of the period already paid for.
• After that, the library panel and website pause. Your data stays safe, and you can renew later to carry on where you left off, or ask us to delete it.

04 When we refund

• Duplicate payment: if the same invoice is paid twice, the extra payment is refunded in full.
• Payment taken but plan not activated: if money was debited but your plan did not start, we activate it or refund the payment, as you prefer.
• Wrong amount: if you were charged more than the invoice amount, the difference is refunded.
• Service not provided: if we stop providing Librospire during a period you paid for, the unused part of that period is refunded.

05 What is not refunded

Apart from the cases above, payments for a period that has already started are not refunded, including when a library stops using Librospire part-way through a period or moves to a smaller plan. Choose a plan during the free trial to be sure it suits your library.

06 How refunds are paid

Approved refunds are sent back to the original payment method: PhonePe payments to the same UPI account, card or bank, and UPI or bank transfers to the account they came from. Refunds are processed within 7–10 working days of approval; your bank may take a few more days to show the credit.

07 Fines paid to libraries

Fines and charges that members pay through a library's website go directly to that library's own UPI ID or PhonePe account, not to Kakshlink Pvt. Ltd. For a refund of a fine, please contact the library concerned.

08 How to ask for a refund

Write to us with your library's name, the invoice number and, if you have it, the payment reference (PhonePe transaction ID or UTR). We reply within 2 working days and tell you the outcome.

09 Contact us

Questions about this policy, a request about your data, or a complaint? Write to us and we will reply within 2 working days.